Every business has a tangle. I'll find yours and fix it.
The spreadsheet only one person understands. The phone nobody answers after five. The report that eats every Monday. Josh Starr spends a morning inside your business, tells you what to fix first, then Solid Giant builds the fix with AI and custom software. You own all of it. Solid Giant is a Louisville, Kentucky software and AI studio, founder-led since 2008, working in person around Louisville and by video anywhere in the United States.
Book 30 minutes with Josh
Sound familiar? Start with whatever drives you nuts
- The spreadsheet only one person understands. A simple app the whole team can use, with that person's logic kept intact. Spreadsheet to app.
- The phone that rings out after five, or while everyone's on a job. AI that answers on the first ring, books or triages the call, and texts the right person a summary. Missed calls.
- Typing the same thing into two systems every morning. The systems talk to each other. Nobody retypes anything.
- The report that takes half of Monday to build. It builds itself overnight and is waiting in your inbox.
- Quotes and estimates that take days. Drafted from your own price list in minutes. Your estimator checks it and sends it.
- The fifteen-year-old database nobody dares touch. Moved to something modern without losing a record, and written down this time.
- The app someone built with AI that falls over with real customers. Locked down and production-ready: logins, security rules, backups and monitoring. AI-built apps.
- Follow-ups that only happen if somebody remembers. Every lead, invoice and customer gets the nudge on time.
Watch the tangles Josh fixes, in about a minute (video, Josh Starr narrating).
How it works: one morning, one list, then we fix it
What the walkthrough covers.
- The walkthrough (two a week, $1,750, credited to your first fix if it starts within 60 days, free if a partner or client referred you, and free if Josh can't find at least 10 hours a week or $20,000 a year you're losing): Josh sits with whoever answers the phone, sends the invoices and builds the reports. Within a week you get one page: what to fix first, what each fix saves, what it costs, and what to leave alone. Outside Louisville it runs over a few shorter video calls.
- The fix (two to three weeks, $7,500 to $15,000, fixed): one tangle at a time, quoted in writing before work starts. Replacing a whole system is a bigger build, usually about eight weeks. How a Fix-it Sprint works.
- Keep us, or take the keys (monthly and optional, or a clean handoff): we keep it running, fix what breaks and pick the next tangle with you, or we hand over the code, the accounts and the notes.
Already built an app with Lovable, Bolt or Replit? The walkthrough for that is a one-week Production Readiness Check ($2,500). Bigger company or multi-brand platform? See the AI Diagnostic and fractional AI CTO.
Tangles we've fixed
- A major U.S. health system: AI answers the IT help desk on the first ring, files the ticket, and hands hard calls to a person with the problem already written down. 21,204 calls answered, May to mid-September 2026.
- FrontDeskPro: a home services voice AI Solid Giant helped build, booking jobs straight into ServiceTitan. 1,201 jobs booked, 478 of them after hours.
- TurnPoint Services: one budgeting system for nearly 60 locations and 573 departments, down to EBITDA, with monthly results against plan.
- Citadel: AI that reads construction plan sets, checks its own counts, and prices from the contractor's catalog, guarded by 750 automated tests.
- Access Ventures: one CRM across three organizations with one record per person, plus AI that files notes and contacts on its own only when it's at least 85% sure.
- CapTrack: the operations platform a lawsuit funding company has run on every day since 2022, with one case record tying plaintiff, law firm, providers, contract and payments together.
See all work
Production proof
A HIPAA-cleared voice AI deployment is live today inside a major U.S. health system (anonymized under NDA), answering internal IT help desk calls and auto-creating Jira Service Management tickets. May to mid-September 2026: 21,204 calls answered on the first ring, 1,754 Jira tickets auto-created before a human picked up, 53-second average AI triage, and 3,785 hours routed to a human with the caller, problem, and ticket already attached. 82% escalation by design: triage, not deflection.
Read the health system case study
You own it
Your code, your accounts and your data, in your name. Plain-English notes on how it works. Keep us because it's working, never because you're stuck.
In Louisville? Come build with us
The Build Table: one morning a month with ten Louisville owners, half talking through real problems and half building the fix in the room. Founding seats open, starting in October. Ask Josh about a seat. Also the free DerbyCity AI builders lunch, and coffee in Clifton most weeks. Solid Giant in Louisville.
Frequently asked questions
- Who is Solid Giant for?
- Owner-run businesses, usually 10 to 200 people and often ten or more years old, running on spreadsheets, phones and software that doesn't quite fit. So far that's home services, healthcare, construction, staffing, financial services and nonprofits. In person around Louisville, Kentucky, and by video anywhere in the U.S.
- What happens in the walkthrough?
- Josh spends a morning inside your business, or a few shorter video calls if you're not near Louisville. He sits with the people who answer the phones, send the invoices, build the reports and run the schedule. Within a week you get one page: what to fix first, what each fix saves, what it costs, and what to leave alone. The walkthrough is $1,750, and the full amount comes off your first fix if it starts within 60 days. If Josh can't find at least 10 hours a week or $20,000 a year you're losing, you don't pay. If a partner or one of our clients sent you, it's free. Josh does two walkthroughs a week.
- What does a fix cost?
- Most fixes are a Fix-it Sprint: one fixed-price job, $7,500 to $15,000, two to three weeks, quoted in writing before work starts. Replacing a whole system is a bigger build, usually about eight weeks, quoted after the walkthrough. Keeping things running afterward is optional, a monthly fee sized to what's live.
- Do I need to know what to ask for?
- No. Most owners don't, and that's fine. Tell us what's slow, what breaks, or what only works because one person remembers. Finding the tangle that actually matters is our job, so nobody automates the wrong thing.
- Who owns what you build?
- You do. The code, the accounts and the data live in your name, with plain-English notes on how it works. Keep us on because it's working, never because you're stuck.
- What's the proof?
- Voice AI live on a major U.S. health system's IT help desk: 21,204 calls answered and 1,754 tickets filed automatically from May to mid-September 2026, with 3,785 hours of human help desk time that started with the caller and problem already known. FrontDeskPro, a home services voice AI we helped build, has booked 1,201 jobs straight into ServiceTitan, 478 of them after hours. Plus a budgeting platform running nearly 60 TurnPoint Services locations and AI estimating for Citadel.
- Do you work with bigger companies?
- Yes. For multi-brand platforms there's a three-week AI Diagnostic ($25,000 for one operating company, $40,000 to $50,000 for a platform), and some companies keep us on as a fractional AI CTO. Same rule everywhere: the person who scopes the work is the person who builds it.